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Week in Review - April 28, 2017

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
 
Friendly Reminders
Remove Versus Opt-Out: If you run into a situation where you want to remove an inactive question from your Priority list or no longer can help the customer, you can select either 'Remove' or 'Opt Out." However, only use the 'Opt Out' option when the customer is still responding to you but you want to open the question up to other Experts. And in both cases, don't forget to let the customer know that you will be stepping out of the question.
Whoops There's a Tpyo Typo in My Last Response: Typos happen, and when they do, can make it difficult for customers to understand your response. By default, there is a dynamic spell checker available on the Active Request Page. But you can also edit your last sent response by clicking on the Edit icon located to the right of your response.
Secure Remote Assistance for Mac and Windows Customers: Regardless of whether customers are on Mac or Windows computers, you can fulfill secure remote assistance requests by using our integrated ScreenConnect tool. For Mac customers, use the "Java Client URL" session link. For Windows customers, use the ".NET Client URL" session link. Click here to learn more about Secure Remote Assistance >>
 
Farewell and Good Luck!
To JustAnswer’s amazing Expert community, 

Today is my last day with JustAnswer, so I wanted to take this opportunity to say goodbye to you all!  I started my journey here in 2007 and it’s been an absolute pleasure talking with and getting to know so many of you over the years.  You have an incredibly dedicated Expert Operations team who will continue to work hard every day to advocate for you rock stars, and I know there are many more great things to come!  

I wish you all much happiness and success in the future!

Cheers ~   

Maria Castillo
 
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. rayanswers Law -- (Last week: 1)
2. PaulmoJD Law -- (Last week: 2)
3. DMWEsq Law -- (Last week: 3)
4. rarewares Appraisals +24 (Last week: 28)
5. peterpete190 Cars +19 (Last week: 24)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. md20/20 Appliance +2 (Last week: 3)
2. rayanswers Law +5 (Last week: 7)
3. nekovet Pets +5 (Last week: 8)
4. PaulmoJD Law -3 (Last week: 1)
5. DrMichaelSalkin Pets -3 (Last week: 2)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. rayanswers Law +1 (Last week: 2)
2. PaulmoJD Law -1 (Last week: 1)
3. DMWEsq Law +1 (Last week: 4)
4. peterpete190 Cars +25 (Last week: 29)
5. nyclawyer Law +30 (Last week: 35)
Most Auto Phone Call Requests Fulfilled
Expert Category Trending
1. Joycelaw Law +1 (Last week: 2)
2. caryjoeyork Cars +4 (Last week: 6)
3. MasterFixIt Tech -2 (Last week: 1)
4. smitty1486 Appliance -1 (Last week: 3)
5. LawTalk Law -- (Last week: 5)
 
Coming Up Next Week
 
More enhancements and announcements
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