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Week in Review - April 14, 2017

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
 
Latest Updates
Custom Bonus Field: In addition to suggested amounts, customers now have the option to leave a bonus amount of their choice based on their experience with you. Click here to see what customers see >>
Better Security for Your Expert Account: We're excited to launch a new security feature for Experts that will help protect your account when you're not active on the site. When you're away from the Request Center for 30 minutes, you will be asked via a prompt if you'd like to stay logged in. This prompt is similar to those on your online banking websites. To remain online, you must perform any action on the Request Center (e.g. open a question, adjust filters, open My Dashboard, etc.). If you have any questions, contact Expert Support.
 
Opportunity to Join the Expert Ops Team!
Did you know that all of the current members of the Expert Support and Mod team were one-time Experts on JustAnswer? Now here's your chance to join the team!

We are looking for a warm, professional Expert Support Agent to deliver amazing support experiences to our most important customers, Experts. We are looking for someone with strong communication and problem-solving skills, and who doesn’t shy away from interacting with different personalities. You'll be asked to help onboard new Experts, act as the first level of contact for Experts to resolve their issues, and quickly adapt in lean and fast-growing business.

Want to learn more? You can see the full job description here. To apply, please send an email to ambassadors@justanswer.com and include your resume.
 
Tax Experts: Help Customers with Last Minute Filing!
According to the Internal Revenue Service, nearly 13% of taxpayers put off filing until the week of the deadline. And with the April 18 deadline less than a week away, we are expecting our biggest days of Tax questions yet.

Help give our Tax customers maximize their returns and have peace of mind. And to provide even more value to customers and help you earn more, we are currently offering customers an opportunity to request Tax Preparation and Tax Review packages. Click here to learn more >>
 
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. levr Tax +1 (Last week: 2)
2. rayanswers Law -1 (Last week: 1)
3. PaulmoJD Law +3 (Last week: 6)
4. barristerinky Law +16 (Last week: 20)
5. retireddebra Law +4 (Last week: 9)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. nekovet Pets +2 (Last week: 3)
2. md20/20 Appliance +2 (Last week: 4)
3. PaulmoJD Law +5 (Last week: 8)
4. DrMichaelSalkin Pets +7 (Last week: 11)
5. levr Tax -- (Last week: 5)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. levr Tax +1 (Last week: 2)
2. PaulmoJD Law +4 (Last week: 6)
3. RichieMe Tech -- (Last week: 3)
4. rayanswers Law -2 (Last week: 2)
5. barristerinky Law +4 (Last week: 9)
Most Auto Phone Call Requests Fulfilled
Expert Category Trending
1. Joycelaw Law -- (Last week: 1)
2. MasterFixIt Tech +2 (Last week: 4)
3. Rick Martin CPA Tax +18 (Last week: 21)
4. md20/20 Appliance +3 (Last week: 7)
5. LawTalk Law -3 (Last week: 2)
 
Coming Up Next Week
 
More enhancements and announcements
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