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Week in Review - May 26, 2017

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
 
Latest Updates
Blinking cursor issue while typing: We've fixed an issue where the blinking cursor in the reply box would disappear when the Lock timer reaches 0 while an Expert is still typing. If the Lock timer times out while you're still typing in the reply box, it will reset for and you can continue to type your reply without disruption. 
Editing a response: We've fixed an issue where if you edit a response, the edited text remains in your reply box even after it was sent. Now, the edited response will clear from the reply box after it is sent.
 
JustAmazing Experience
Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care.

To show how grateful we are to those who are going above and beyond for customers, we are excited to launch the JustAmazing Experience program. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a gift package and $50 Amazon gift card.

To kick off the program, we are honor to recognize George H. (Joecamel90)! In a recent question with a customer who needed help choosing the right car to buy, George responded timely and gave clear and easy-to-understand answers. He continued to stay with the customer, offered great suggestions, and responded to all follow up questions.

Click here to see George's interaction with the customer >>

Walt, our Moderator for the Cars category, had this to say about George: "George went above and beyond spending a few days working with this customer to ensure they knew all the information they needed before deciding on the car they wanted to purchase. He made sure to instruct them on tips for inspections, car fax and common problems in each brand. This the Next Level Service I love to see out of our Car Experts!"

Congrats, George!
 
Share Your Best Memorial Day Weekend Memories with Us
As you're enjoying the long Memorial Day weekend with friends and family, we want to see your photos! Whether you're road tripping, BBQing, going to a baseball game or just getting together with loved ones, email your photos to us and we'll pick our favorites to share. Winners will earn Amazon gift cards.
 
LAST CALL: 2017 Expert Persona Survey
It's time for our annual Expert Survey! Tell us more about you and be entered to win one of ten $50 Amazon gift cards. We've extended the original deadline to TODAY so if you haven't taken the survey yet, do so by end of the day to qualify for the Amazon gift cards. Winners will be contacted by June 1, 2017.
Take Survey >>
 
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. rayanswers Law +1 (Last week: 2)
2. DMWEsq Law +1 (Last week: 3)
3. Dr. Ravoof Health +2 (Last week: 5)
4. nekovet Pets +12 (Last week: 16)
5. retireddebra Law +1 (Last week: 6)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. md20/20 Appliance +14 (Last week: 15)
2. rayanswers Law +3 (Last week: 5)
3. DMWEsq Law +1 (Last week: 4)
4. nekovet Pets -2 (Last week: 2)
5. PitRottMommy Pets +2 (Last week: 7)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. jhook1398 Cars +4 (Last week: 5)
2. RichieMe Tech +1 (Last week: 3)
3. DMWEsq Law +3 (Last week: 6)
4. rayanswers Law -2 (Last week: 2)
5. LegalGems Law +5 (Last week: 10)
Most Auto Phone Call Requests Fulfilled
Expert Category Trending
1. MasterFixIt Tech -- (Last week: 1)
2. JoyceLaw Law -- (Last week: 2)
3. cloe0626 Cars +1 (Last week: 4)
4. md20/20 Appliance -1 (Last week: 3)
5. LawTalk Law -- (Last week: 5)
 
Coming Up Next Week
 
More enhancements and announcements
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