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Week in Review - May 5, 2017

By Anh Nguyen |
May 5, 2017

Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
 
Latest Updates
[TEST] 3-Minute Lock on Auto Premium Services: We've heard from Experts and seen from our analysis that when you get an Auto Premium Service request, you know almost immediately whether you are able to accept. To help reduce the wait time for customers, we are running a one-week test where we will reduce the lock period for first Experts from 5 minutes to 3 minutes. If you have any questions, please contact us.
 
Expert Spotlight: Lorenz
Today, JustAnswer is localized in five countries with partner sites for the UK, Germany, Spain, Japan, and Mexico. But it was Germany where we first expanded outside of the United States. Lorenz, a Tech Expert for both the U.S. and Germany sites, understands what it takes to work with customers from different backgrounds, with different expectations, and in different languages.

We asked Lorenz to share his background, experience working with different customers, and best practices for the Expert community. Click here to read his story >>
 
Spring/Summer Seasonality Watch
In an effort to get ahead of changing seasonality and better alert you of possible question volume changes, we will share updates via the Expert Calendar found on the Expert Help Center. Please subscribe to the calendar to get updates on changes. We will be updating this calendar regularly through Spring and Summer.
 
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. PaulmoJD Law +1 (Last week: 2)
2. rayanswers Law -1 (Last week: 1)
3. rarewares Appraisals +1 (Last week: 4)
4. Docmaddy Health +13 (Last week: 17)
5. DrMichaelSalkin Pets +6 (Last week: 11)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. md20/20 Appliance -- (Last week: 1)
2. nekovet Pets +1 (Last week: 3)
3. PaulmoJD Law +1 (Last week: 4)
4. DrMichaelSalkin Pets +1 (Last week: 5)
5. Lorens35 Law +10 (Last week: 15)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. RichieMe Tech -- (Last week: --)
2. PaulmoJD Law -- (Last week: 2)
3. peterpete190 Cars +1 (Last week: 4)
4. DocPhilMD Health +11 (Last week: 15)
5. jhook1398 Cars +5 (Last week: 10)
Most Auto Phone Call Requests Fulfilled
Expert Category Trending
1. Joycelaw Law -- (Last week: --)
2. amedee Cars +10 (Last week: 12)
3. md20/20 Appliance +4 (Last week: 7)
4. LawTalk Law +1 (Last week: 5)
5. rplmoreci Cars +8 (Last week: 13)
 
Coming Up Next Week
 
More enhancements and announcements
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