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Expert Mobile Web

By Anh Nguyen |

We’re excited to introduce the Expert mobile web, a mobile option for Experts to find and respond to questions, offer phone calls, and fulfill Auto Phone Call requests all on-the-go. To access, go to the Request Centre at https://secure.justanswer.co.uk/login.aspx? from your mobile web browser and then go to http://professional.justanswer.com/expertmobile?. The Expert mobile web runs from your phone's mobile browser, so no app download is available. (Also you can go directly to http://professional.justanswer.com/expertmobile/?pro-lang=en-gb)

We plan to gather your feedback and improve as we add new features.

Below are some FAQs that will help you use the Expert mobile web. As always, feel free to contact us with additional questions or if you have technical issues.

What is the Expert mobile web?

The Expert mobile web is a browser-based app that can be accessed from any web-enabled smartphones. Unlike native apps, you do not need to download the Expert mobile web app. The Expert mobile web allows you to respond to questions, offer phone calls, fulfill Auto Phone Call requests, and initiate calls through using our integrated phone call feature.

How do I access the Expert mobile web?

Simply open a browser from your smartphone and go to the Request Centre at http://professional.justanswer.com/expertmobile/?pro-lang=en-gb. You will be asked to log into your Expert account. The mobile web is a browser-based app, therefore, it is only accessible from a mobile browser. It is NOT a native app you can find in any of the app stores.

 

Tip: Bookmark this URL on your smartphone for convenient access.

What can I do on the Expert mobile web?

  • Access to your Priority and New Questions
  • Lock and re-lock questions
  • View each question's optional and request details
  • Send replies to questions
  • Receive replies from customers
  • See when customers have accepted your answers
  • Offer phone calls as a premium service
  • Fulfill Auto Phone Call requests
  • Initiate phone calls with customers
  • Opt out of questions
  • Attach files or photos

What can't I do on the Expert mobile web (yet)?

  • View reports or access account settings
  • Filter by categories

Recommended mobile specifications for the Expert mobile web

Similar to our system specifications for desktop, we recommend you meet the following mobile specifications to ensure the best experience using JustAnswer on mobile phones.

  Google Android Apple iOS
Operating System Android 5.0 (Lollipop) or newer iOS 6 or newer
Examples of compatible phones Nexus 6, Samsung Galaxy S6, Moto X, Samsung Galaxy Note 4, LG G4,  iPhone 5/5C/5S, iPhone 6/6 Plus
Browser Chrome Chrome or Safari

Note: If you do not own an Android or Apple phone, we recommend you download and use Chrome on whichever device you have.

Can I offer or fulfill phone calls on the Expert mobile web?

Yes! You can offer phone calls to customers, fulfill Auto Phone Call requests, and initiate calls with customers. Click here to learn how.

How do I know when my answer has been accepted?

When your customer is satisfied with your responses, you will see an in-app message that the customer has accepted your answer.

How do I release the lock on a question?

When you tap on a question, you are automatically given a 5-minute lock to review and reply. If you decide that you do not want to respond to a question during that 5-minute lock, you can tap on the Back button and the lock will be released.

Similar to desktop, locking one question will release any lock that you have on another question.

What types of files can I attach using the Expert Mobile?

Supported formats: jpg, jpeg, gif, png, zip, rar, pdf, doc, xls, ppt, docx, xlsx, swf, flv, fla, and wmv.

Have more questions? Submit a request

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