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Membership customers

By Anh Nguyen |

Who are new members?

Members are loyal customers, who have paid to ask a single question and then been so impressed by our service that they’ve taken out a membership plan so that they can use JustAnswer frequently.

Recently we have made a change on our Membership plans called: The 30 Minutes or Less Guarantee, that you can see in the image above.

We’ve made this change as part of our constant effort to increase question volume.  When we have more Members, we have more questions.  And we know everyone wants more questions!

 Help us welcome and impress new members by responding to their questions in 30 minutes or less.

What do we mean by “response?”

A response can be an information request or greeting.   It doesn’t have to be a full answer.  We find that Members often simply want to know that there is someone there who can help them.

Why is it important to respond in 30 minutes or less?

While we encourage Experts to respond to every question quickly, we’ve found that members are more likely to ask repeat questions and rate positively when they have a fast response.

How do I find new member questions?

On your Question List, questions from new members will have red payout values. You may also see a 30-minute countdown timer below the payout value. This timer counts down the minutes from when the customer took a new membership offer.

What happens when the timer expires on a new member question?

Once 30 minutes or more have passed, the timer will disappear but the payout value will remain red. We encourage Experts to respond to these questions regardless.

Still have questions?  Please email experts@justanswer.co.uk or share them in the comments.

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