If an Expert needs assistance with anything Expert-related -- policies, procedures, earnings, bugs, etc. - they will contact Expert Support via the "Submit a request" button located at the top right of the Expert Help Centre homepage.
All Expert communications to the site should be made through the Expert Help Centre.
If attempts to log into JustAnswer or use the "Submit a request" form fail, the Expert may email Expert Support directly at [email protected], so that the log-in or submit form issue can be resolved.
**Important Note** Unsolicited communications to JustAnswer employees, moderators, contractors, or other JustAnswer representatives outside of Expert Support is not permitted at any time. This helps JustAnswer to maintain parity and track requests and issues from multiple Experts. Expert Support will escalate any issues as needed to other departments.