Introduction: Who Are Our Customers?

By Anh Nguyen |

Who are our customers?

Our customers come to us with all sorts of challenges — from a Labradoodle with arthritis to a Toyota with a broken fuel gauge, and just about everything in between. Despite their differences, they all have one thing in common: they want one-on-one assistance from a verified Expert or Professionall, and they want it fast. They’re happy to pay for it, too, as long as they come away feeling like asking a question on JustAnswer was the best decision they made all day.

What is customer satisfaction?

If you think customer satisfaction is based solely on the accuracy of an answer, think again. The best Experts don’t just provide links or information in a cut-and-dry kind of way. Through their explanation of information provided, they help customers understand the problem, provide peace of mind, and empower them to approach their issue in the smartest way possible. And through it all, great Experts treat the customer like a friend in need, offering service with a heart. Their customers don’t just give more ratings and bonuses, they come back with new questions, spend more time on our site, and tell their friends and family about us.

How will I know when I’m creating customer satisfaction?

JustAnswer’s My Achievements dashboard was created in order to give Experts a way to track and improve customer satisfaction over time – kind of like a window into your personal customer satisfaction history.  We see our place in your world as the platform provider, doing routine quality assurance and providing you with research on what customers like and don’t like, so that you can make adjustments to your workflow and earn even more.  

This guide is the result of many years of customer research – there may be many paths to a successful answer, and ultimately it’s up to you to find out what works best for you and your Just Answer customer base.

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