Welcome, New Expert!
One of the very first things you'll want to get set up is your Expert Profile. This is the first thing a customer sees, so it’s vital to create a great impression. A good profile establishes your credibility, builds trust, and showcases your qualifications, experience and personality.
Creating a complete profile includes editing your main profile as well as your mini profiles. Usually, it will take about 15-30 minutes to get these set up right.
Your main profile references of all of your essential information. It lists registration details, contact information, work experience, licences and education, personal information, and your Expert photograph. Personal information like address, phone, email are for internal purposes only and for JA to send you notifications - for example, to let you know a customer has replied to you. Customers and other Experts do not see this information.
To edit your main profile, please access your Expert profile page.
In your main profile, make sure you enter the following information:
This is the main username you use to sign in. If you would like to change your username, please contact us via this Expert Help Centre by clicking the red Submit a Request button above.
Public Profile Name
This name appears as a part of your profile page link so customers can see it. We ask that there be no spaces and that you choose something that establishes you as a professional. Some examples: "DrMattSmith," "Michael-Solicitor," or "MFreemanACCA."
Please use an address you check regularly because this is where you'll receive important notifications such as customer replies, moderator messages, and newsletters. Customers cannot see this information.
We'll use this information to fill your customer-facing profile. To protect your privacy, we do not share your current employer. All other work-related fields are public.
Current Job Title
Examples include: Family Solicitor, White Goods Technician, Certified Mechanic, General Practitioner.
Please specify your current employer. Rest assured, this information will not appear on your profile.
Summarise your work experience in a short but descriptive phrase. Here are some examples: "14 years practicing immigration law," "5 years working as a mechanic," and "12 years experience in Obstetrics."
Hobbies, Volunteering, & Other Skills
Including these give your profile personality and helps customers to see you as a person. Examples include: fishing, walking, playing the violin, or volunteering a food bank.
Education, Licences & Experience Information
Upload or Change Your CV
Your CV information is displayed only to you and select JustAnswer staff. Remember to always keep a current CV on file - we’ll use it to determine if you qualify for other categories. Admittance into other categories means you’ll have more opportunities to earn money by helping extra customers!
Other education, licence and experience information
Please include the following:
- Graduation Year
- Expert Licences
- Issuing Licence Agency
- Licence Agency Website
- Certifications, Awards, Patents, Publications, & Other Education
Studies show that high-quality photos build trust and create a positive first impression with customers. For an Expert like you, this means that your picture should be high resolution, friendly, and show that you are a real expert in your designated field. Remember, your picture is the very first thing a customer will see.
Here is a handy checklist to ensure that your picture meets our minimum standards. Your picture must:
- Show uniforms or expert attire, in an expert background were the most trusted. (Examples: lab coat and stethoscope for a doctor, suit for a solicitor or barrister, or coveralls for a mechanic.)
- Be high quality with good lighting
- Be cropped tightly below the shoulders so the focus is on your face, which should show a friendly or caring expression.
- Be betwen 500x500 pixels and 1000x1000 pixels. (Some cropping tools are available during the upload process.)
This field is not currently used any longer, but it may return in the future so we encourage you to fill it out. It will allow you to have a custom signature for every answer. Here is a guide to the best practices for signatures. (In the meantime, you can still create a signature and just copy and paste it into your answers).
Attach Signature in Q&A (On/Off)
If you'd like to use a customised signature in the future, be sure to turn on the feature now.
Mini-profiles contain category-specific information. You can have one mini-profile for each category to which you have been admitted.
To edit your mini-profile(s), please visit View & Edit Mini Profiles. Want a tutorial? Here you go!
On the far right side of the screen, you will see an "Edit" link for each category. Click that link to begin customising your first mini profile.
For each mini profile, you'll want to enter the following information:
Your View Name
Select a username you'd like your customers to see in each category.
In the rare instance that you have been admitted to two very distinct categories, such as Medical and Antiques or Legal and Car, you can use this field to indicate a specific view name for one of the categories. For example, if you are a doctor who is also an antiques appraiser, your main profile name can be "Dr. Matt Smith," while your view name for antiques can be simply "Matt Smith."
Select or enter an expert title to appear after your view name. For example, if you choose "Boat Mechanic," customers will be introduced to you as, "Allen Jones, Boat Mechanic." Recommended titles appear in the drop-down menu.
Enter a short summary of your qualifications for this category. Customers will look at this field to confirm your expertise, so be sure to highlight your top qualifications such as years of experience, and relevant certifications
Here are a few examples: "15 years as a maintenance technician," "Paediatric consultant with 10 years' experience in caring for infants and toddlers," and "Honda Certified mechanic with 8+ years' experience."
This field is a great tool for Experts! Any greeting text you enter here will automatically populate to the reply box on questions you've decided to answer when you click the green "Send" button on the question page. This allows for your customers to get a speedy reply and know you've engaged with them while you're typing up or researching their answer.
Customisable sample text:
“Hello, I’m Nadia-Law, I’m a solicitor with twelve years of experience in winning Family Law cases, and I’m happy to help with your question today. Please bear with me if I need to ask you some clarifying questions. Thank you!"
Then once you post that greeting, you relock the question page and begin typing up your reply immediately. This field is optional, and you should only use it if you would like a custom greeting to appear for every customer. If you would like to use a customised greeting, here is a guide to the best practices for greetings.
Once you've entered your greeting, please Submit an Request to Expert Support with the red button above, and we can get it turned on for you. It can take up to one week to activate, so please be sure to let us know as soon as you have it ready!
If you'd like to use a custom greeting, please make sure you turn this feature on.
Positive reviews can help you build trust with new customers. After you receive positive feedback, don’t forget to enter it in this section so other customers can see it.
Congratulations on editing your main profile and your first mini-profile! Your customers will appreciate the time you invested to show them who you are and how eager you are to help them solve problems and live better. And don't forget to edit your other mini-profiles, if you have them - remember, you have one mini-profile per category.